Jaci (pronounced "Jackie") and her husband Gary have been decades-long friends with Ted and Debbie. When Debbie decided to cut back, Jaci was the first choice to help with the situation. She's an amazing person! After only a year she mastered the scheduling system and software, how to work with customer databases, pairing the correct tech with the correct customer, and a myriad of other details that Debbie has had unwritten. She learned the terminology and lingo of the craft, although she will tell you that it's still confusing at times. She has taken an impossible task and risen to the occasion. We all love her and appreciate her being a perfectionist. In our craft, perfection is the standard we all try to achieve!!